Every A1 Web Server webhosting account has a disk space quota. This is the maximum allowable amount of space which you are allowed to use on our servers.

What Is Included?

When calculating how much space you are using, we consider the size of the files on your website, any email stored on the server, as well as space used by any databases you have created or applications you have installed. In a nutshell - if it is taking up space on a hard drive, and belongs to you, we count it towards your quota.

What Happens When I Exceed My Quota?

Bad things happen. You can no longer receive email, you can't upload or modify files, and your site statistics stop working.

How Do I Know If I'm Getting Close?

In your control panel you can update your contact information by providing an email address. This will tell the server where to email a notification when you are getting close to exceeding your quota.

What If I've Exceed My Quota?

If you've already exceeded your disk quota, you may do one of two things:

You may clear up space on the server by deleting unwanted files and email - or - you may upgrade your webhosting package to give you more allowable disk space.

I Have A Very Small Website - Why Am I Out Of Disk Space?

Very often, clients run out of disk space because they are storing old emails on the server. You should ensure that your email client is deleting emails from the server after it downloads them. You may configure this in your advanced email options in Outlook or Outlook Express.

I've Checked That I'm Deleting Emails From The Server - But I'm Still Exceeding My Quota - WHY?

If you have Spam Box enabled in your control panel, all of your spam messages are being stored on the server. to delete them from the server, you need to download them to your own PC.

How Do I Download My Spam Box Messages?

Spam box moves all the mail flagged as spam to a separate mailbox called spam within the same email account. If you want to check the spam account, enable spam box, then simply add "/spam" to the end of your normal username in your email client, or when accessing webmail.